Flexibility is the hallmark of Panorama9, especially in the helpdesk arena. Instead of requiring you to change to a specific helpdesk ticket system, we work with whatever you’re currently using. However, if you decide to shift gears and go with a cloud-based helpdesk, such as Zendesk, we offer a seamless integrated solution.
Issues detected by Panorama9 are created as Zendesk tickets so you can easily handle the case and track its progress. You’ll have the ability to apply all the case management tools that Zendesk offers to each detected issue, giving you complete control. And the Zendesk ticket will continue to be updated with new information by Panorama9 as changes occur.
You can also configure Panorama9 to alert you via email with extensive details about a computer when a support ticket sent by the user is received by Zendesk. Plus, you can choose to add Zendesk to any of the Panorama9 notification options or have it be fully integrated, allowing Zendesk to handle it all. Read the white paper.
What makes Panorama9 truly flexible is the fact that its email notifications contain in-depth headers with all the information found in the body of the message, making them easy to analyze. This allows for rich integration with any helpdesk set-up.
Keep your current helpdesk ticket system or switch to Zendesk. Either way, Panorama9 is here to help.
• Seamless Zendesk integrated solution (read customer story)
• Easily track progress of cases
• Gain control with Zendesk management tools